Terms of Payment are 100% on confirmation of order. All glass and glass fittings supplied are property of Impala Glass Industries Ltd until full payment for the same is made in.
For customer accounts with due credit approval in writing; payment terms as agreed will be strictly adhered to irrespective of customer’s project progress. All or part of goods production will be suspended until payment is received.
Goods should be checked at the time of collection. The company shall not be responsible for any damages occurring outside our premises or at any point of the supply chain or for any demurrage charges for any delay which is beyond our control.
Glass is processed to comply with Kenya Bureau of Standard. Therefore, standard visual and surface tolerances will apply. Finished tolerances are ±4.0mm on all overall dimensions, cut outs and holes position.
The company shall not be responsible for defects or failure in the product, glazing or fixing or framing as a result of unsuitable frames, structures, storage or additional work conducted or being used by the customer.
No query on this invoice will be entertained unless submitted within 14 days from date of issue or goods dispatched.
Return of goods must be in writing and within 7 days in good condition. A credit note will be issued subject to due checks of the returned goods, and at the discretion of Impala Glass. Cancellation of order will be subject to handling charges.
Return of custom-made orders will not be accepted.
Un-collected goods for more than 14 days will be subject to storage charges as per management discretion or disposal at customer’s own cost.
Glass trolley, wooden crates where charged for will be credit, if returned within 14 days in good condition.
Kindly note that supply of fittings and accessories will depend on availability of stock during confirmation of order.
The quoted prices are valid for 15 days only from the date indicated and are subject to change.
